Frequently Asked Questions
Everything you need to know about shopping with peonlyshop.
What shipping methods do you offer and how long does it take?
We offer standard and expedited worldwide shipping. Standard delivery typically takes 7-12 business days, while expedited shipping arrives within 3-5 business days depending on your location.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.
Which payment methods are accepted at peonlyshop?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
Are the products on your site covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.